International conference to celebrate 25 years of the Q-Service Truck chain

24 czerwca 2024

Nearly 500 guests attended the International Conference to mark the 25th anniversary of the Q-Service Truck network. The two days were full of fun and warmth and provided a wealth of positive impressions, as well as a strong dose of industry knowledge. The chain proved that it is the undisputed leader, bringing together the best truck repair specialists within its structures.

The 23rd and 24th of May will go down in the history of the Q-Service Truck chain. On those days, almost 500 guests from all over Europe came to Lodz to celebrate a quarter of a century of the best service network for trucks. Among the invited guests were representatives of garages, suppliers of parts and garage equipment, as well as Inter Cars managers who take care of the network's development on a daily basis.

It is a great pleasure to be here to celebrate this special anniversary. What is important is that we do not intend to rest on our laurels - Q-Service Truck has set clear objectives and a strategy to achieve them. We are focusing on internationality, on servicing fleets that travel to the furthest corners of Europe. I believe in the great success of the whole project, because we have all the foundations to develop this concept even further

says Maciej Oleksowicz, CEO of Inter Cars SA

The first day, Thursday, was a typical integration between the participants. First of all, the guests were invited to take part in a city game, which took place on the streets of Lodz in the most interesting places. The aim of the game was to introduce the history of the city and break the ice between people who did not know each other. It was a success! All groups finished the adventure with smiles on their faces, ready to continue the integration over an opening dinner in the evening. This was held at EC1, a unique exhibition centre in the heart of the city. Delicious snacks, attractive shows and many other attractions awaited the guests.

Strength in unity!

The highlight of the event was the International Conference held on Friday morning. For almost three hours, the chain's managers talked about the development plans for the concept, reminisced about what had been achieved and talked about what more could be done to make the future exciting. Q-Service Truck's partners, representatives from Castrol, Prometeon, ZF, Bosch, Mann Filter, Knorr-Bremse, NRF and febi, also took to the stage to talk about their offers for the truck market and the benefits for the garages in the chain.

Q-Service Truck is one of Inter Cars' key projects, especially from the perspective of the truck market. The support of our partners, who provide us with the products and the knowledge necessary for their correct installation, is not without importance. The further development of the network and reaching a minimum of 500 garages in the CEE region is the basis for an efficient service concept for truck fleets. This is a programme that has already been launched in Poland and will soon be successively implemented in other geographical markets

says Sławomir Rybarczyk, CEO of Q-Service Truck

The stage could not be devoid of people who have been involved in the life of the network from the very beginning and have been co-responsible for its creation. Paweł Ciok, representing NSC Truck Service from Zielonka, and Bolesław Rafałko from ALBOR Service from Wałcz, are two founding members who have been involved in the development of Q-Service Truck from the very beginning. They talked about the beginnings of the project, their motivation and the support they received from Inter Cars, as well as about the current problems faced by market representatives responsible for servicing transport vehicles.

It is a great experience because when we look back over 25 years, we can see that a lot of good things have really happened. In the beginning, there were only seven service centres, which approached each other with a certain amount of mistrust. Today, the chain has almost a hundred garages in Poland and more than two hundred in Europe. The important thing is that everyone treats each other with trust and respect. We have different experiences and are willing to share our knowledge. It is really encouraging. I think this project has a great future

says Boleslaw Rafałko, CEO of Albor

If someone had told me 25 years ago that Q-Service Truck would grow to such a size, I would not have believed it. Those were completely different times, different vehicles. The role of Inter Cars and the late Kazimierz Neyman, a man without whom it would be difficult to imagine both the very establishment of the network and its dynamic expansion and extraordinary development that we have witnessed in recent years

adds Paweł Ciok of NSC Truck

During the conference, another special guest appeared on stage, this time as a surprise. A long-standing member of the Inter Cars Management Board and one of the Q-Service Truck chain's most passionate ambassadors, Witold Kmieciak. He gave a very interesting presentation on the subject of business succession. The event was crowned by the presentation of commemorative statuettes to the chain partners.

Knowledge and great fun

Another highlight of the event was the mini-expo, an excellent opportunity to find out more about the offers mentioned by the supplier representatives during the conference. All the stands were very popular and provided a great link between the conference and the next item on the day's agenda, the country-specific group work sessions.

The sessions were packed with particular information and visitors had the opportunity to ask questions and get answers to issues that were on their minds. It was a really valuable time and everyone was very excited.

The event culminated in the official gala, the crowning event of the 25th anniversary celebrations. The walls of the Andels Hotel, which hosted the entire event, were filled with champagne, friendly hugs and sincere smiles between the gala participants.

Twenty-five years, a quarter of a century. That must be an impressive number. I am very proud to be part of this project and to celebrate this special anniversary with everyone involved. For us, Inter Cars employees and garage representatives, Q-Service Truck is more than a job, it is a passion that we can share with each other. Partnership relationships, a family atmosphere, valuable business - this is how the existence of our network can be summed up. Thank you to all of you present at our event, it is for you that we create this unique project. Thank you very much!

said Sylwia Wysocka, the manager responsible for the development of the Q-Service Truck chain